Refund and Return Policy
Effective Date: 05/13/2025
At MOBINOVAS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please read our policy carefully to understand your rights and responsibilities.
1. Return Eligibility
To qualify for a return, your item must meet the following conditions:
The item must be unused, undamaged, and in its original packaging (including dust bags, tags, and accessories).
The return request must be made within 30 days from the date of delivery.
Items purchased during clearance sales, special promotions, or marked as “Final Sale” are not eligible for returns or exchanges.
Custom or personalized items cannot be returned unless defective or incorrect.
2. How to Initiate a Return
To initiate a return, follow these simple steps:
Contact Us: Email us at CONTACT@mobinovas.XYZ with your order number, reason for return, and supporting photos (if applicable).
Receive Return Instructions: Our team will review your request and provide the return shipping address and further instructions.
Ship the Item: Pack the item securely and use a trackable shipping service to return it. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Processing & Refund: Once we receive and inspect the item, we will process your refund or exchange within 7-10 business days.
3. Refund Policy
Once your return is approved, we will issue a refund based on the following terms:
Original Payment Method: Refunds will be processed to the original payment method used during checkout. It may take 5-10 business days for the refund to reflect in your account, depending on your bank.
Shipping Costs: Original shipping fees are non-refundable, except in cases of defective or incorrect items.
Partial Refunds: If the returned item is not in its original condition (e.g., missing packaging or signs of use), we may issue a partial refund at our discretion.
4. Exchange Policy
Defective or Incorrect Items: If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a free replacement or issue a full refund.
Size/Color Exchanges: If you wish to exchange your handbag for a different size or color, please return the original item and place a new order.
5. Non-Returnable Items
The following items are not eligible for return or refund:
Used or damaged items (unless defective upon arrival).
Items returned after the 30-day return window.
Clearance, final sale, or custom-made items.
Gift cards and promotional items.
6. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
Check your bank account – Refunds may take several business days to process.
Contact your credit card company – It may take some time before your refund is officially posted.
Reach out to your bank – Some banks have processing delays.
Still need help? Contact us at CONTACT@mobinovas.XYZ for further assistance.
7. Contact Us
If you have any questions regarding our Refund and Return Policy, please contact us:
📍 Address: 4316 Charter Street, Kansas, Nortonville, United States
📞 Phone: 913-886-9351
📧 Email: CONTACT@mobinovas.XYZ
🌐 Website: https://mobinovas.xyz/