Refund and Return Policy

Effective Date: March 10, 2025

At MOBINOVAS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please read our policy carefully to understand your rights and responsibilities.

1. Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • The item must be unused, undamaged, and in its original packaging (including dust bags, tags, and accessories).
  • The return request must be made within 30 days from the date of delivery.
  • Items purchased during clearance sales, special promotions, or marked as “Final Sale” are not eligible for returns or exchanges.
  • Custom or personalized items cannot be returned unless defective or incorrect.

2. How to Initiate a Return

To initiate a return, follow these simple steps:

  1. Contact Us
    • Email us at CONTACT@mobinovas.XYZ with your order number, reason for return, and supporting photos (if applicable).
  2. Receive Return Instructions
    • Our team will review your request and provide the return shipping address and further instructions.
  3. Ship the Item
    • Pack the item securely and use a trackable shipping service to return it. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Processing & Refund
    • Once we receive and inspect the item, we will process your refund or exchange within 7-10 business days.

3. Refund Policy

Once your return is approved, we will issue a refund based on the following terms:

  • Original Payment Method: Refunds will be processed to the original payment method used during checkout. It may take 5-10 business days for the refund to reflect in your account, depending on your bank.
  • Shipping Costs: Original shipping fees are non-refundable, except in cases of defective or incorrect items.
  • Partial Refunds: If the returned item is not in its original condition (e.g., missing packaging or signs of use), we may issue a partial refund at our discretion.

4. Exchange Policy

  • Defective or Incorrect Items: If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a free replacement or issue a full refund.
  • Size/Color Exchanges: If you wish to exchange your handbag for a different size or color, please return the original item and place a new order.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged items (unless defective upon arrival).
  • Items returned after the 30-day return window.
  • Clearance, final sale, or custom-made items.
  • Gift cards and promotional items.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account – Refunds may take several business days to process.
  2. Contact your credit card company – It may take some time before your refund is officially posted.
  3. Reach out to your bank – Some banks have processing delays.
  4. Still need help? Contact us at CONTACT@mobinovas.XYZ for further assistance.

7. Contact Us

If you have any questions regarding our Refund and Return Policy, please contact us:

📍 Address: 4316 Charter Street, Kansas, Nortonville, United States
📞 Phone: 913-886-9351
📧 Email: CONTACT@mobinovas.XYZ
🌐 Website: https://mobinovas.xyz/