Delivery Policy

Effective Date: 05/13/2025

At MOBINOVAS, we are dedicated to providing a smooth and timely delivery experience for your luxury handbags and accessories. Please review our Delivery Policy for details on shipping methods, delivery times, and responsibilities.

1. Shipping & Delivery Options

We offer multiple shipping options to meet your needs:

1.1 Standard Shipping

  • Estimated delivery time: 7-14 business days

  • Available for both domestic and international orders

  • Tracking number provided after shipment

1.2 Express Shipping

  • Estimated delivery time: 3-7 business days

  • Available for select locations

  • Additional charges apply

1.3 Free Shipping

  • Occasionally offered on specific orders

  • If available, the discount will be applied automatically at checkout

2. Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays).

  • Orders placed during peak seasons or promotional events may experience slight delays.

  • If an item is out of stock after your order is placed, we will notify you via email with alternative options or a full refund.

3. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • Track your order through our website or the carrier’s website.

  • If you do not receive a tracking number within the expected processing time, please contact us at CONTACT@mobinovas.XYZ.

4. Delivery Timeframes & Delays

  • Delivery estimates exclude processing time.

  • Factors such as customs processing, carrier delays, and unforeseen circumstances may affect delivery times.

  • MOBINOVAS is not responsible for delays caused by:

    • Natural disasters, weather conditions, or public holidays

    • Customs clearance or import restrictions

    • Incorrect shipping addresses provided by the customer

If your package is significantly delayed, please contact us for assistance.

5. Shipping Costs & Taxes

5.1 Domestic & International Shipping Costs

  • Shipping fees are calculated at checkout based on destination and shipping method.

  • Express shipping rates are higher than standard shipping.

5.2 Duties & Import Taxes (International Orders)

  • International customers may incur customs duties, taxes, or import fees, which are imposed by their country.

  • These fees are not included in the product price or shipping cost and must be paid by the customer.

  • We recommend checking with your local customs office before placing an order.

6. Lost, Stolen, or Damaged Packages

6.1 Lost or Stolen Packages

  • Once a package is marked as “Delivered” by the carrier, MOBINOVAS is not responsible for lost or stolen shipments.

  • If your package is missing, please:

    • Check with neighbors or household members.

    • Contact the shipping carrier for further assistance.

    • Notify us at CONTACT@mobinovas.XYZ for guidance.

6.2 Damaged Packages

  • If your order arrives damaged, please:

    • Take clear photos of the package and the damaged item.

    • Contact us within 48 hours of delivery with your order number and photos.

    • We will review your case and arrange a replacement or refund if eligible.

7. Address Changes & Delivery Issues

7.1 Incorrect Address

  • Customers are responsible for providing an accurate shipping address at checkout.

  • If you enter the wrong address, contact us immediately at CONTACT@mobinovas.XYZ.

  • If the order has already shipped, we cannot change the address or redirect the package.

7.2 Failed Delivery Attempts

  • If a delivery is attempted but unsuccessful (e.g., incorrect address, recipient unavailable), the carrier may:

    • Make additional delivery attempts.

    • Hold the package at a local facility for pickup.

    • Return the package to us.

  • If the package is returned due to an incorrect address, the customer is responsible for reshipping fees.

8. Order Cancellation & Refunds for Delivery Issues

  • Orders cannot be canceled once they have been shipped.

  • If a package is undeliverable and returned to us, we will:

    • Contact you to arrange reshipment (additional fees may apply).

    • Issue a refund (excluding shipping fees) if reshipment is not requested.

  • For more details on refunds, visit our Refund and Return Policy.

9. Contact Us

If you have any questions regarding our Delivery Policy, please feel free to contact us:

📍 Address: 4316 Charter Street, Kansas, Nortonville, United States
📞 Phone: 913-886-9351
📧 Email: CONTACT@mobinovas.XYZ
🌐 Website: https://mobinovas.xyz/