Delivery Policy

Effective Date: March 10, 2025

At MOBINOVAS, we are committed to ensuring a smooth and timely delivery of your luxury handbags and accessories. Please read our Delivery Policy carefully to understand our shipping methods, estimated delivery times, and responsibilities.

1. Shipping & Delivery Options

We offer multiple shipping options to accommodate your needs:

1.1 Standard Shipping

  • Estimated delivery time: 7-14 business days
  • Available for domestic and international orders
  • Tracking number provided after shipment

1.2 Express Shipping

  • Estimated delivery time: 3-7 business days
  • Available for select locations
  • Additional charges apply

1.3 Free Shipping

  • Occasionally, we may offer free shipping promotions on specific orders.
  • If available, the discount will be applied automatically at checkout.

2. Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays).
  • Orders placed during peak seasons or promotional events may experience slight delays.
  • If an item is out of stock after you place your order, we will notify you via email with alternative options or a full refund.

3. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your order through our website or the carrier’s website.
  • If you do not receive a tracking number within the expected processing time, please contact us at CONTACT@mobinovas.XYZ.

4. Delivery Timeframes & Delays

  • Delivery time estimates do not include processing time.
  • Factors such as customs processing, carrier delays, and unforeseen circumstances may affect delivery times.
  • MOBINOVAS is not responsible for delays caused by:
    • Natural disasters, weather conditions, or public holidays.
    • Customs clearance or import restrictions.
    • Incorrect shipping addresses provided by the customer.

If your package is significantly delayed, please contact us for assistance.

5. Shipping Costs & Taxes

5.1 Domestic & International Shipping Costs

  • Shipping fees are calculated at checkout based on destination and shipping method.
  • Express shipping rates are higher than standard shipping.

5.2 Duties & Import Taxes (International Orders)

  • International customers may be subject to customs duties, taxes, or import fees imposed by their country.
  • These fees are not included in the product price or shipping cost and must be paid by the customer.
  • We recommend checking with your local customs office before placing an order.

6. Lost, Stolen, or Damaged Packages

6.1 Lost or Stolen Packages

  • Once a package is marked “Delivered” by the carrier, MOBINOVAS is not responsible for lost or stolen shipments.
  • If your package is missing, please:
    • Check with neighbors or household members.
    • Contact the shipping carrier for further assistance.
    • Notify us at CONTACT@mobinovas.XYZ for guidance.

6.2 Damaged Packages

  • If your order arrives damaged, please:
    • Take clear photos of the package and the damaged item.
    • Contact us within 48 hours of delivery with your order number and photos.
    • We will review your case and arrange a replacement or refund if eligible.

7. Address Changes & Delivery Issues

7.1 Incorrect Address

  • Customers are responsible for providing an accurate shipping address at checkout.
  • If you enter the wrong address, contact us immediately at CONTACT@mobinovas.XYZ.
  • If your order has already been shipped, we cannot change the address or redirect the package.

7.2 Failed Delivery Attempts

  • If a delivery is attempted but unsuccessful (e.g., incorrect address, recipient unavailable), the carrier may:

    • Make additional delivery attempts.
    • Hold the package at a local facility for pickup.
    • Return the package to us.

  • If the package is returned due to an incorrect address, the customer is responsible for reshipping fees.

8. Order Cancellation & Refunds for Delivery Issues

  • Orders cannot be canceled once they have been shipped.
  • If a package is undeliverable and returned to us, we will:
    • Contact you to arrange reshipment (additional fees may apply).
    • Issue a refund (excluding shipping fees) if reshipment is not requested.

For more details on refunds, visit our Refund and Return Policy.

9. Contact Us

If you have any questions regarding our Delivery Policy, feel free to contact us:

📍 Address: 4316 Charter Street, Kansas, Nortonville, United States
📞 Phone: 913-886-9351
📧 Email: CONTACT@mobinovas.XYZ
🌐 Website: https://mobinovas.xyz/